The city wants to make your life easier by improving accessibility to its services.

Whether you contact us by phone, online, by mail or by visiting one of our service counters, you will be assisted by a well-informed and competent employee who wants to offer you the best possible quality of service.

Easy-to-remember telephone number: 311

To get information, make a municipal service request or file a complaint, 365 days a year:

Monday to Friday	8:30 a.m. to 8:30 p.m.
Saturdays, Sundays and holidays	9 a.m. to 5 p.m.

To let us know about a problem that requires a rapid response from the public works or maintenance departments (outages, breakages, etc.) 24 hours a day, seven days a week, 365 days a year.

To reach the city from outside the island of Montréal	514-872-0311
For emergencies (police department, fire department, ambulance)	911

A user-friendly Web portal

The city’s portal contains a wealth of information about municipal activities, services and programs.
Use it for all of your city transactions. You can pay your statement of offence, find your towed vehicle, watch a city council session and much more.

• Citizen services
• Business services

Easy-to-find service counters

You can receive service or make a transaction in person at 22 service counters in the boroughs.

• Service points